Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate (Part-Time) to provide multi-channel support in medical operations.

Key Responsibilities

• Handle inbound/outbound contacts via email, ticketing, and phone while providing timely updates
• Triage and route issues in Jira and Slack, monitoring queues and escalating real-time risks
• Resolve pharmacy/prescription questions and assist with scheduling on partner platforms

Required Qualifications

• 3-5 years of experience in customer support, preferably in healthcare, telehealth, pharmacy, or medical office
• Experience with multi-system workflows (HelpScout, Jira, Slack, Google Workspace)
• Ability to follow and improve playbooks
• No degree required if experience demonstrates a good fit