Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist.

Key Responsibilities

• Manage customer requests across multiple channels while maintaining high satisfaction scores
• Triage technical issues and collaborate with engineering teams for escalations
• Create self-serve documentation and optimize support processes for scalability

Required Qualifications

• Proven B2B SaaS support experience in early-stage startups or small companies
• Bachelor's degree or equivalent in business/engineering
• Strong technical curiosity and comfort with data concepts
• Ability to troubleshoot technical issues independently
• Proactive mindset with ownership and strategic thinking skills