Patient Experience Specialist

Job Summary

A company is looking for a Patient Experience Specialist for the Patient Service Center.

Key Responsibilities

• Monitor contact center interactions to ensure high customer experience standards and compliance
• Support leadership in implementing recommendations for customer experience and quality measures
• Collaborate with operations management to assess training needs and provide coaching opportunities

Required Qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience in operations or quality assurance within a healthcare or pharmacy hub setting
• Previous call monitoring/documentation monitoring experience
• Ability to manage deliverables in a fast-paced environment
• Proven ability to extract potential action items from data reports