Licensed Employee Benefits Advocate

Job Summary

A company is looking for an Employee Benefits Service Center Advocate to support clients by handling calls regarding employee benefit enrollment.

Key Responsibilities

• Answer inbound calls professionally and positively, providing support to clients
• Respond to inquiries accurately and document call details appropriately
• Ensure compliance and accountability throughout the processing of transactions

Required Qualifications, Training, and Education

• Prior experience in service center or customer service is required
• Experience in benefit administration, insurance brokerage, or insurance provider is preferred
• Strong customer-centric mindset and interpersonal skills
• Comfortable with technology and a competitive team player
• Internet connection with specified speed requirements is necessary