Job Summary
A company is looking for a Principal Technical Customer Support Manager.
Key Responsibilities
- Serve as a senior technical escalation point for critical customer issues
- Diagnose, troubleshoot, and resolve technical problems related to the platform
- Collaborate closely with engineering, product, and customer success teams to address system-wide challenges
Required Qualifications
- 10+ years of experience in technical customer support, preferably in SaaS or transactional software environments
- Expertise in troubleshooting complex software systems, APIs, and integrations
- Strong knowledge of cloud-based platforms, networking, and database technologies
- Experience managing high-priority escalations and working with enterprise clients
- Strong leadership and mentoring abilities
Comments