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Principal Technical Support Manager

8/2/2025

No location specified

Job Summary

A company is looking for a Principal Technical Customer Support Manager.

Key Responsibilities
  • Serve as a senior technical escalation point for critical customer issues
  • Diagnose, troubleshoot, and resolve technical problems related to the platform
  • Collaborate closely with engineering, product, and customer success teams to address system-wide challenges
Required Qualifications
  • 10+ years of experience in technical customer support, preferably in SaaS or transactional software environments
  • Expertise in troubleshooting complex software systems, APIs, and integrations
  • Strong knowledge of cloud-based platforms, networking, and database technologies
  • Experience managing high-priority escalations and working with enterprise clients
  • Strong leadership and mentoring abilities

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