Job Summary
A company is looking for a Seasonal Customer Care Associate for the period of September through December 2025.
Key Responsibilities
- Provide direct support by handling incoming calls and explaining healthcare benefits and options
- Resolve member issues by identifying needs and determining appropriate next steps
- Coordinate follow-up by making outbound calls to complete research or deliver updates
Required Qualifications
- At least one year of customer service experience, preferably in a healthcare setting
- Proficiency in Microsoft Word, Excel, and call documentation tools
- Ability to manage multiple member requests efficiently
- Willingness to learn about healthcare plans, systems, and regulations
- Comfortable working in a remote environment
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