Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Business Intelligence Analyst.

Key Responsibilities

• Partner with stakeholders to translate business goals into analytical stories and solutions
• Collect and analyze complex data sets to identify trends that improve customer experience
• Design and build dashboards and reports using data visualization tools

Required Qualifications

• Proven experience in a BI, analytics, or business operations role
• Strong SQL skills and experience with relational databases
• Expertise in data visualization tools like Power BI or Tableau
• Ability to work independently and manage multiple priorities
• Experience working with cross-functional teams and navigating ambiguity