Senior IT Support Specialist

Job Summary

A company is looking for a Senior IT Support Specialist to ensure the smooth operation of its technology infrastructure.

Key Responsibilities

• Provide expert-level technical support for hardware, software, and network-related issues across Windows and macOS environments
• Manage and support Office 365 applications and services, including user accounts and collaboration tools
• Oversee procurement of IT hardware and software to align with business needs and budget

Required Qualifications

• Minimum 5 years of experience in IT support or related technical roles
• In-depth knowledge of Windows operating systems, Office 365, and Active Directory in hybrid environments
• Expertise in NTFS permissions management and group permissions
• Experience with endpoint management tools such as Intune or SCCM
• Familiarity with ITSM ticketing systems like SysAid or ServiceNow