Customer Success VP

Job Summary

A company is looking for a VP of Customer Success.

Key Responsibilities

• Enhance customer success operations and drive upsell/cross-sell in Enterprise organizations
• Establish processes for onboarding, customer retention, and engagement optimization
• Collaborate with various teams to align efforts and improve customer experience

Required Qualifications

• 4+ years of experience in VP of Customer Success roles, preferably in B2B SaaS
• Understanding of SaaS and Recurring Revenue Business Models
• Experience leading a Customer Success Team with a focus on revenue and retention
• Proven ability to work with senior stakeholders to influence outcomes
• Strong organizational skills and a process-oriented mindset