CX Operations Analyst

Job Summary

A company is looking for a CX Operations Analyst.

Key Responsibilities

• Collaborate with the BI Team to design Tableau dashboards for tracking key CX metrics
• Develop detailed reports and dashboards in Salesforce based on stakeholder requirements
• Conduct deep dives into customer engagement data and share insights with CX leadership

Required Qualifications

• Experience with Tableau and Salesforce (SFDC) reporting
• Ability to analyze customer engagement data
• Experience in a fast-paced startup or SaaS environment
• Background in payments or fintech is a plus
• Passion for small business and local commerce