Technical Support Analyst

Job Summary

A company is looking for a Customer Tech Support Analyst.

Key Responsibilities:

• Provide technical support to clients for hardware, software, and operating system issues via phone or remote access
• Analyze client issues to determine resolutions and document results in the CRM system
• Assist in new product pilots and rollouts, and mentor newly hired associates

Required Qualifications:

• 1 - 3 years of client services experience or equivalent
• Bachelor's degree preferred or equivalent experience
• Proficiency with Microsoft Office Suite and client-server environments
• Knowledge of operating systems and TCP/IP
• Experience in troubleshooting and technical analysis