Complaint Coordinator

Job Summary

A company is looking for a Complaint Coordinator I.

Key Responsibilities

• Log complaints into the SAP Complaint system and gather required information
• Issue call tags, sales force notifications, credits, and replacement orders for complaint resolution
• Maintain compliance with QSR and ISO regulations and ensure proper closure of complaints in the system

Required Qualifications

• High School Diploma or equivalent
• Intermediate level skill in Microsoft Excel
• Intermediate level skill in Microsoft Word
• Ability to process details, prioritize importance, and draw clear conclusions
• Preferred experience in customer service to internal and external customers