Bilingual Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager I (Bilingual).

Key Responsibilities

• Conduct regular check-ins and account audits for high-value customers to ensure satisfaction and retention
• Build and manage relationships with customers, addressing challenges and delivering tailored solutions
• Lead client implementations and effectively communicate best practices and product insights to optimize customer success

Required Qualifications

• Bachelor's Degree or equivalent SaaS experience preferred
• At least 5 years in a customer-facing and/or implementation role, preferably within a SaaS organization
• Prior experience using similar vertical solutions preferred
• Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack preferred
• Self-motivated with strong organizational abilities and a positive attitude