California Licensed Customer Service Rep

Job Summary

A company is looking for a Senior Customer Service Representative to work remotely in California.

Key Responsibilities

• Receive and record customer concerns via phone, resolving issues according to corporate guidelines
• Function as a liaison between physicians, health plans, and IPA staff, ensuring accurate responses to calls
• Log issues into the Customer Service Tracking database and maintain minimum standards for quality and quantity of calls

Required Qualifications

• High School Diploma / GED or equivalent work experience
• 1+ years of experience in a Medicare and HMO environment
• 1+ years of claims processing or customer service experience
• 1+ years of authorization/referral processing experience
• Experience with spreadsheet software such as Excel and/or Access