Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide first-line support for Outfitters and members in a hybrid work environment.

Key Responsibilities

• Act as the first point of contact for Outfitters via CRM and phone, ensuring timely responses to inquiries
• Provide premium support for the membership program, resolving issues and facilitating member reservations
• Collaborate with internal teams on data entry and other ad-hoc projects while maintaining communication with leadership

Required Qualifications

• Bachelor's degree in business or a related field preferred
• Availability to work nights and weekends as scheduled
• Proven track record of excellent customer service
• Ability to understand and follow process flows while improving overall program efficiency
• Strong interpersonal skills to build relationships with Outfitters and team members