Workforce Management Technician

Job Summary

A company is looking for a Workforce Management Technician I (Remote).

Key Responsibilities

• Coordinate and schedule field technicians for service requests, optimizing resource allocation
• Monitor technician progress and adjust routes based on customer needs and scheduling changes
• Manage incoming service requests, prioritizing them and communicating updates to customers

Required Qualifications

• High school diploma
• Customer service experience in a call center is required; dispatch experience is desired
• Proficiency in MS Office suite and ICOMS billing system
• Able to work independently and in a team environment
• Availability to work nights, weekends, and variable schedules as needed