Technical Support Consultant

Job Summary

A company is looking for a Technical Support Consultant.

Key Responsibilities

• Serve as the primary technical point of contact for merchants and partners, managing technical relationships
• Identify, diagnose, and resolve critical technical issues while collaborating with various teams for operational support
• Lead new product life cycles and manage incidents efficiently, ensuring clear communication with stakeholders

Required Qualifications

• Fluency in English, both written and verbal
• Experience with e-commerce systems, APIs, and technical troubleshooting
• Proficient in HTML, CSS, and JavaScript
• SQL knowledge for building and modifying queries
• Preferred degree in Computer Science