Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities

• Achieve quarterly objectives for software consumption and customer portfolio utilization growth
• Enhance engagement with new users through onboarding and regular meetings to drive expansion and retention
• Identify growth opportunities within existing accounts and collaborate with sales to drive account expansion

Required Qualifications

• Five years of experience in customer success or account management within B2B SaaS or a translation company
• Proven experience in localization operations or account management with a strong understanding of translation technologies
• Strong data analysis skills to demonstrate value to customers
• Integrity, commitment, and ownership towards customer success
• Ability to work in a fast-paced, cross-functional startup environment