Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist.

Key Responsibilities

• Serve as the first point of contact for internal and external customers, addressing inquiries and needs
• Troubleshoot and resolve moderately complex issues, referring customers to appropriate personnel when necessary
• Maintain accurate records of customer interactions, transactions, and complaints

Required Qualifications

• Associate's Degree required
• Minimum of 3 years of relevant experience
• Combination of education and relevant experience may be considered in lieu of the formal education requirement
• Experience in customer service or administrative support preferred
• Ability to perform physical tasks such as lifting and carrying up to 35 pounds