Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide technical assistance and support to end-users.

Key Responsibilities

• Receives and documents client issues through various channels, classifying severity and notifying appropriate resources
• Provides initial technical support for client problems and escalates complex issues as needed
• Verifies systems during scheduled outages and monitors critical processing to ensure benchmarks are met

Required Qualifications

• High School Diploma or Equivalent
• Bachelor's Degree in Computer Science or a technical field preferred
• Typically no relevant experience required, but 2 years of relevant experience preferred
• Experience with help desk support and POS terminals is a plus