Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of customers for all account needs
• Onboard and implement new employer customers to Lively from sign up to funding of accounts
• Increase value and drive revenue from existing employers by cross-selling additional products

Required Qualifications

• 3+ years of experience in customer success, implementation, or account management in a B2B Tech environment
• Experience delivering exceptional customer support to B2B customers
• Tech-savvy with a willingness to adopt new technologies and systems
• Experience with upselling and cross-selling products to existing customers
• Bachelor's degree from an accredited college or university preferred, but not required