New York Licensed Member Advocate

Job Summary

A company is looking for a Member Advocate I to act as an advocate for members and facilitate access to care.

Key Responsibilities

• Receive and respond to member complaints and grievances, identifying and resolving access barriers
• Investigate and address access and cultural sensitivity issues raised by various stakeholders
• Engage with local community organizations to understand members' healthcare needs and update educational materials

Required Qualifications

• High school diploma or equivalent
• 3+ years of customer service experience in a healthcare environment
• Medicare and/or Medicaid experience preferred
• Fluency in Russian, Korean, Spanish, Cantonese, Mandarin, Hindi, or Urdu is highly preferred
• Understanding of HIPAA guidelines for confidentiality