Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer I, responsible for providing top-tier security support to customers.

Key Responsibilities

• Provide basic technical assistance to clients via tickets and phone for troubleshooting cybersecurity product issues
• Diagnose technical security problems and maintain operational awareness of client environments
• Collaborate with engineering teams to report bugs and enhance overall maintenance performance

Required Qualifications

• Associate or bachelor's degree in computer science, information technology, cybersecurity, or a related field (or equivalent experience)
• CompTIA Security+ or other relevant certifications
• One to three years of experience with monitoring programs in a large enterprise or managed services provider
• Experience in large-scale service delivery in a managed services environment
• Must possess authority to access federally controlled data as required by law