Senior Client Success Manager

Job Summary

A company is looking for a Senior Client Success Manager.

Key Responsibilities:

• Partner with customers to address inquiries about product content and functionality, ensuring value delivery
• Provide product expertise to support sales activities, including renewals and business development
• Monitor account health, drive improvement, and implement strategies for retention and growth

Required Qualifications:

• Experience in Client Success, training, or sales roles within pharmaceutical, biotech, or financial sectors
• Strong business acumen and ability to approach accounts strategically
• Proven ability to manage multiple stakeholders and tight timelines
• Experience in building trust and relationships with clients
• Demonstrated organizational skills and proficiency in leveraging internal systems