Vice President of Customer Success

Job Summary

A company is looking for a Vice President of Customer Success to lead and scale the post-sale customer experience.

Key Responsibilities

• Build, scale, and lead a high-performing Customer Success team
• Define and execute the overall customer success strategy aligned with company objectives
• Own the full post-sale customer journey, including onboarding, adoption, and renewal

Required Qualifications

• 10+ years of experience in Customer Success, Account Management, or Customer Experience roles
• 5+ years in a senior/executive leadership capacity in a high-growth SaaS environment
• Proven track record of building and scaling Customer Success functions
• Bachelor's degree in Business, Marketing, or a related field (MBA preferred)
• Proficiency with Customer Success platforms like Gainsight, HubSpot, or Salesforce