Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Develop trusted relationships with clients to understand their content strategies and revenue goals
• Manage customer implementation projects, ensuring timely and budget-compliant delivery
• Guide clients through onboarding and training to maximize platform utilization and satisfaction

Required Qualifications

• 5+ years of experience in Customer Success or Account Management within a SaaS company
• Proven ability to build strong relationships with enterprise clients
• Experience managing multiple high-value clients and complex projects
• Deep passion for the media and entertainment industry
• Ability to interpret data and provide actionable insights for clients