Texas Licensed Contact Center Manager

Job Summary

A company is looking for a Sr. Manager Administrator for the Patient Access Center.

Key Responsibilities

• Lead and develop interrelationships between the Contact Center and other departments
• Establish and manage the center operating budget and performance metrics
• Provide coaching, counseling, and professional development for Contact Center staff

Required Qualifications

• College level work and comparable experience accepted in lieu of degree on a year-for-year basis
• 5+ years of progressive contact center management experience or strategic leadership role
• Demonstrated solid leadership skills with the ability to execute business initiatives
• Experience in managing a 24 x 7 operation supporting inbound and outbound call activities