Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond to participant inquiries regarding health benefits, retirement plans, and other HR-related services
• Investigate and resolve complex benefits issues, collaborating with various departments
• Utilize case management systems to log interactions and maintain compliance with data privacy regulations

Required Qualifications

• 1-2+ years in customer service, HR support, benefits administration, or health insurance
• Understanding of U.S. employee benefits, HIPAA, and ACA compliance
• Proficiency with CRM systems and Microsoft Office
• High school diploma required; associate's/bachelor's degree or HR certifications preferred