Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Lead consultative onboarding, drive adoption and ROI, and manage risks for growth opportunities
• Act as a strategic advisor on compliance and cost optimization to enhance customer outcomes
• Create engagement strategies that deepen adoption, manage renewals, and negotiate terms

Required Qualifications

• 2-5 years in a customer-facing role, preferably in SaaS
• Proven track record of identifying and closing upsell/cross-sell opportunities
• Experience leading strategic customer conversations, including renewals and expansions
• Strong negotiation skills and commercial acumen
• Tech-savvy and experienced in remote-first environments