Product Support Specialist

Job Summary

A company is looking for a Product Support Analyst to join their Customer Success team.

Key Responsibilities

• Organize and manage issue reports
• Communicate with customers via chat and emails regarding technical matters
• Maintain open communication with the Product team regarding resolution processes

Required Qualifications

• Fluent in English
• Intermediate knowledge of Google Sheets
• Experience in a tech company or startup
• Experience in customer support or success is highly desirable
• Knowledge of API integrations; graduation in Computer Engineering is a differential