Bilingual Customer Service Representative

Job Summary

A company is looking for a Bilingual Customer Service Representative (Fluent in French).

Key Responsibilities

• Responds to phone and email inquiries in French, providing information on insurance and annuity products
• Analyzes customer issues and provides appropriate responses or directs inquiries to the correct department
• Maintains professional communication and stays updated on departmental communications and product information

Required Qualifications and Education

• High school diploma or equivalent required; college degree or currently pursuing preferred
• Experience in customer service with a focus on fostering trust and satisfaction
• Fluency in French Canadian is required
• Ability to work in a fast-paced, high-volume call center environment
• Authorization to work in the United States is required; this position is not eligible for visa sponsorship