Customer Service Supervisor

Job Summary

A company is looking for a Supervisor - ASHCare Managed Services to oversee staff and ensure quality customer service in a remote setting.

Key Responsibilities

• Supervise and evaluate team performance, providing coaching and training as needed
• Monitor processes and performance metrics to ensure compliance with standards and goals
• Handle customer escalations and identify training needs to improve team performance

Required Qualifications

• High school diploma or GED required; some college preferred
• Minimum of 2 years' experience in Call Center or Customer Service operations
• Experience supervising a team in a call center environment
• Proficiency in MS Office applications and call center systems
• Demonstrated ability to manage performance and meet goals