Call Center Customer Service Associate

Job Summary

A company is looking for a Call Center Customer Service Representative.

Key Responsibilities

• Professionally answer calls and address caller inquiries, routing calls as necessary
• Perform research to provide required information to callers and escalate complex issues
• Complete administrative tasks and maintain accurate call logs

Required Qualifications

• Experience in a call center environment
• Ability to use a computer effectively
• Dependable with a strong customer service orientation
• Ability to work in a high-volume, sometimes stressful environment
• Ability to sit at a workstation for extended periods