Vice President of Customer Experience

Job Summary

A company is looking for a Vice President of Customer Experience (VPCX).

Key Responsibilities

• Develop and implement a customer/patient experience strategy aligned with business objectives
• Oversee the design and optimization of the customer/patient journey across all touchpoints
• Drive customer/patient satisfaction and retention by implementing effective strategies and initiatives

Required Qualifications

• Bachelor's degree in business, marketing, healthcare management, or a related field; MBA preferred
• 10+ years of experience in customer/patient experience or related roles, with at least 5 years in leadership
• Minimum of 4+ years of experience in BrightTree utilization
• Proven track record of leading customer/patient experience initiatives in a large organization
• Strong leadership and team-building skills with experience in cross-functional team management