Customer Experience Agent

Job Summary

A company is looking for a Customer Experience Agent.

Key Responsibilities

• Serve as the first point of contact for patients, addressing questions and concerns with empathy and efficiency
• Troubleshoot technical issues and identify trends in patient feedback to improve processes
• Maintain accurate records of patient interactions while adhering to HIPAA regulations

Required Qualifications

• At least two years of experience in customer support, preferably in a healthcare environment
• Ability to adapt to new systems and workflows in a dynamic environment
• Familiarity with technology and proficient use of computers
• A quiet, distraction-free workspace for managing sensitive information
• Reliable internet connection with specified download and upload speeds