Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide exceptional service and support to customers and merchants.

Key Responsibilities

• Provide omni-channel support across email, chat, and phone
• Troubleshoot and resolve complex customer issues systematically
• Educate customers on maximizing the benefits of products and services

Required Qualifications

• 3+ years of experience in a technical customer support role, preferably in Payments or Fintech
• Education or training in financial or technology fields is a plus
• Familiarity with tools such as Salesforce, Slack, and Google Suite
• Ability to maintain a reliable, distraction-free workspace for virtual meetings
• Experience managing time effectively in a remote work environment