Reservation Specialist

Job Summary

A company is looking for a Reservation Specialist to provide guest services and manage reservations.

Key Responsibilities

• Provide prompt and courteous service for booking accommodations and group reservations
• Implement sales techniques to meet performance metrics and achieve sales goals
• Assist with inquiries, follow-up calls, and upsell services to enhance guest experiences

Required Qualifications

• High School diploma or GED required; 2-4 year degree preferred
• Two years of customer service experience, preferably in a call center or administrative role
• Strong computer skills, including basic knowledge of property management systems
• Flexible work availability from 8:00 am to 8:00 pm based on departmental needs
• Passion and experience in hospitality is desirable