Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to provide support for inbound healthcare service programs.

Key Responsibilities

• Handle inbound customer inquiries through various channels including phone, email, and mail
• Accurately collect and process information related to adverse events and technical complaints
• Maintain quality standards and adhere to company policies and procedures

Required Qualifications

• BA/BS degree or relevant work experience
• Customer service-related experience
• Expert level typist