Customer Care Representative

Job Summary

A company is looking for a Customer Care Associate for a temporary remote assignment.

Key Responsibilities

• Respond to phone inquiries in a timely and professional manner, providing resolutions within established standards
• Utilize technology to work in multiple systems simultaneously and perform research to resolve inquiries
• Document call notes accurately and maintain required performance metrics including call quality and productivity

Required Qualifications, Training, and Education

• 1+ year of previous high-volume Call Center experience
• High School diploma or equivalent is required
• Experience in High Touch Customer Experience for at least one year
• Flexibility regarding schedule and daily duties
• Associate or bachelor's degree or equivalent combination of education, training, or work is preferred but not required