Billing Resolution Representative

Job Summary

A company is looking for a Billing & Posting Resolution Representative.

Key Responsibilities

• Investigates, analyzes, negotiates, and resolves consumer and commercial billing issues and complaints
• Identifies solutions to billing issues and presents resolution options to customers
• Negotiates and authorizes billing settlements within established limits and adjusts customer accounts

Required Qualifications

• Experience in billing or customer service roles
• Ability to analyze and resolve complex billing issues
• Knowledge of billing processes and regulations
• Proficiency in negotiation and conflict resolution
• High school diploma or equivalent; relevant certifications are a plus