Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and retention for SMB and mid-market clients.

Key Responsibilities

• Manage a portfolio of SMB and mid-market customers to ensure high adoption and satisfaction
• Develop strong relationships through regular check-ins, training sessions, and strategic consultations
• Collaborate with cross-functional teams to address customer needs and communicate feedback to the Product organization

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar role in a SaaS or telecommunications company
• Proven success managing a large portfolio of customers in a fast-paced environment
• Experience with Salesforce or similar CRM tools
• Understanding of the Customer Journey and ability to prioritize tasks effectively
• Collaborative mindset with a passion for helping customers succeed