Support Analyst

Job Summary

A company is looking for a Support Analyst to provide technical support for clients utilizing their product suite.

Key Responsibilities:

• Provide front-line and ongoing product and technical support for the company's products and solutions
• Develop and maintain expert knowledge on the product suite and educate users on its features
• Assist with management of account software subscriptions and provide feedback on product performance

Qualifications and Skills:

• 1-3 years of related technical support experience, preferably in SaaS software
• Prior experience in electronic e-billing or accounting is a plus
• Excellent proficiency in Microsoft Office Suite and general documentation
• Demonstrated ability to quickly understand business requirements and expectations
• Ability to multi-task and prioritize across several projects simultaneously