Member Services Agent

Job Summary

A company is looking for a Member Services Agent (Call Center/Contact Center).

Key Responsibilities

• Provide outstanding customer support via phone and/or email
• Actively listen to customers to understand their needs and concerns
• Adapt to changing procedures, policies, and customer demands

Required Qualifications

• High school diploma or equivalent
• 1-3 years of experience in a contact (call) center environment
• Proficient in relevant computer applications
• Ability to work any shift including weekends
• Must have a private workspace and hardwired internet connection