Client Support Representative

Job Summary

A company is looking for a Client Support Representative, Benefit Services.

Key Responsibilities

• Respond to customer inquiries regarding compliance and benefits products via telephone, email, or chat
• Provide technical problem resolution and communicate solutions to customers
• Analyze customer service needs and collaborate with other departments to develop appropriate solutions

Required Qualifications

• 1-3 years front line customer service experience
• 6-12 months prior experience working in an office setting preferred
• Proficient in customer interaction through various communication channels
• Skilled in providing technical support and resolving customer inquiries effectively
• Familiar with customer relationship management (CRM) software for managing customer interactions