Member Contact Center Representative

Job Summary

A company is looking for a Call Center - Member Contact Center Rep 2 to provide exemplary service to members remotely.

Key Responsibilities:

• Consults with members to identify needs and provide tailored solutions
• Processes various member transactions and maintains account information accurately
• Recommends additional products and services based on member interactions

Required Qualifications:

• 2 years of retail customer service experience, including 1 year in a financial institution
• Solid knowledge of deposit, loan, and ancillary products/services
• Working knowledge of applicable laws, regulations, and compliance practices
• Strong computer proficiency, particularly in Microsoft applications
• High School Diploma or equivalent