Patient Customer Service Specialist

Job Summary

A company is looking for a Patient Customer Service Specialist (Part Time).

Key Responsibilities

• Handles phone calls with patients to gather payments for medical expenses and negotiates repayment terms
• Collects and documents patient information using internal technology platforms and resolves inquiries
• Educates patients on healthcare revenue cycles and repayment programs to enhance their financial well-being

Required Qualifications, Training, and Education

• High School Diploma/GED preferred
• 1+ year(s) of experience in a customer service capacity preferred
• 1+ year(s) of experience in a call center environment preferred
• 1+ year(s) of experience in medical/insurance coding and billing preferred
• 1+ year(s) of experience contributing to a team culture of learning and growth preferred