Director of Product Support

Job Summary

A company is looking for a Director, Product Support & Insights.

Key Responsibilities

• Develop and implement support strategies for a portfolio of products, ensuring alignment with client goals
• Lead a team to enhance customer service experiences through innovative support models and operational improvements
• Manage support budgets and provide insights to optimize costs while enhancing customer experience

Required Qualifications

• 10+ years of support experience
• 5+ years of people leadership experience
• A BS/BA in a related field or equivalent combination of education and experience
• Deep product support experience in a consumer technology organization
• Understanding of contact center technologies and processes