Mechanical Product Support Specialist

Job Summary

A company is looking for a Mechanical Product Support Customer Service Specialist.

Key Responsibilities:

• Responds to technical and part-related questions from customers and employees via multiple communication platforms
• Troubleshoots and diagnoses light industrial products such as generators and pressure washers
• Communicates warranty claims information to the Technical Service Representative Level II group

Required Qualifications:

• High school education or equivalent
• At least one year of college or related technical training is preferred
• 1-3 years of customer service or sales experience, preferably in a contact center
• Mechanical aptitude related to light industrial products
• Strong analytical and troubleshooting skills related to light industrial products