Remote Customer Support Specialist

Job Summary

A company is looking for a Remote Customer Technical Support representative.

Key Responsibilities:

• Assist customers with alarm system and home automation issues via inbound phone calls
• Troubleshoot technical issues using guided workflows and provide solutions
• Maintain a distraction-free workspace and demonstrate excellent customer interactions

Required Qualifications:

• High school diploma or equivalent
• Minimum of one year of customer service experience
• Ability to multitask and prioritize effectively
• Reliable and dependable with a strong emphasis on customer service
• Technical experience is a plus but not required