Order Support Representative

Job Summary

A company is looking for an Order Support Representative II to handle pre-sales and post-sales service functions.

Key Responsibilities

• Serve the inbound phone queue and assist customers with inquiries or concerns
• Process orders, monitor customer orders, and keep customers informed of order status
• Research and resolve accounting, pricing, and shipping issues, escalating as necessary

Required Qualifications

• High school diploma; some college coursework preferred
• 2+ years of experience in Customer Service/Sales Support or similar environment
• Basic understanding of customer relationship management
• Accurate data entry and general computer skills
• Ability to quickly learn and comprehend product knowledge